Terms and Conditions
Welcome to the official web site of the Mottra Ltd, UK, London.
Here you can find our Terms and Conditions.
We deliver our caviar in special thermal envelopes with ice packs by guaranteed next day delivery. Please make sure that there is someone in to take the delivery. Delivery cost (p+p) is a flat £7.50 for up to 0,5 kg. Delivery cost for more than 0,5 kg is estimated according to our ongoing delivery rates.
REFUND / RETURN
We will refund your money (not including the postage) if you return our products unopened and with the intact labelling in the thermal envelope with the ice pack by guaranteed next day delivery within 14 days of the purchase.
You can cancel you purchase and are liable to the refund until the product is posted by us. Our refund/return policy applies after the postage.
When you make a purchase through our website or via telephone, you will need to give us your credit or debit card number and your name, address, telephone number or email address. This information is necessary in order to process your payment and make delivery of your goods. Our company does not store financial details (credit or debit card numbers) of our customers. What you share with us stays with us. We will never sell or share your information with any unconnected third parties.
If you have any questions - you can check out our FAQ and if some questions still unanswered - don't hesitate to contact us!